Terms of Service

Levain Labs provides a platform for running, measuring, and continuously improving AI agents. As part of the Service, we host customer-defined agents in sandboxed environments, run experiments and A/B tests, monitor performance against the metrics you choose, and apply iterative improvements to the agents you operate on the platform.

We may modify the Service over time. If we make a material reduction in functionality during a paid term, we will give you at least thirty (30) days' notice and offer a prorated refund of unused prepaid fees if you choose to terminate as a result.

To use the Service you must create an account. You agree to provide accurate information, keep it current, and protect your credentials. You are responsible for activity carried out under your account, including by users you authorise ("Authorised Users"), and you will ensure each Authorised User complies with these Terms.

You must be at least 18 years old and authorised to enter into contracts under the laws of your jurisdiction.

"Customer Content" means the agents, prompts, instructions, datasets, integrations, configurations, and any other materials you or your Authorised Users submit to the Service, together with the outputs the Service produces from those materials.

You retain all right, title, and interest in Customer Content, including all intellectual property rights. As between you and us, you own the inputs and the outputs.

You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and modify Customer Content solely to:

1. operate the Service for you, including running your agents, monitoring their performance, and applying optimisations to them;
2. provide support and resolve issues you raise;
3. prevent or address security, fraud, or abuse concerns; and
4. comply with our legal obligations.

We will not use Customer Content to train foundation models, whether ours or anyone else's. We will not share Customer Content across customers. Performance signals attributable to your account — your evaluation results, optimisation history, and per-account metrics — remain yours, and we use them to operate and improve your agents.

We may aggregate and de-identify information derived from the operation of the Service — including optimisation patterns, evaluation outcomes, performance benchmarks, latencies, error rates, and feature usage — and use such information to operate and secure the Service, develop and improve our optimisation techniques and platform algorithms, build benchmark datasets, conduct research, and otherwise improve our products and services, in each case where the information cannot reasonably be re-identified to you or your end users. We may retain and use such aggregated and de-identified information indefinitely, including after termination of these Terms.

You represent that you have all rights necessary to submit Customer Content to the Service and that doing so does not violate any law or third-party right.

You agree not to:

1. use the Service in violation of applicable law, including export control, sanctions, privacy, and anti-spam laws;
2. use the Service to develop or operate weapons, generate child sexual abuse material, conduct mass surveillance, or produce material that incites violence against persons;
3. attempt to derive the source code, model weights, or training data of any third-party model accessed through the Service, or otherwise reverse-engineer the Service except where applicable law expressly permits;
4. interfere with or disrupt the Service, including by introducing malware, attempting unauthorised access, or running denial-of-service activity;
5. use the Service to send unsolicited communications, infringe the intellectual property of others, or misrepresent the source or authorship of agent outputs in a way that misleads people about whether they are interacting with AI; or
6. resell, sublicense, or provide the Service as a managed offering to third parties without our prior written consent.

The Service is built on top of third-party AI model providers (currently including Anthropic). Their acceptable use policies apply to your use of the Service in addition to this section. We identify the model providers in effect, and the operative policies, in our documentation.

We may suspend or terminate access if your use creates a risk of harm to us, our other customers, or third parties. Where practical, we will give you notice and a chance to cure first.

To deliver the Service we rely on sub-processors, including cloud infrastructure providers and AI model providers. A current list is published at levainlabs.com/sub-processors.html and is also available on request by emailing support@levainlabs.com. We will give you advance notice before adding a new sub-processor that processes Customer Content, and you may object on reasonable grounds.

If you choose to integrate the Service with third-party services (for example, by connecting a data source you control), your use of those services is governed by your agreement with the relevant provider. We are not responsible for those services.

Fees are set out in your order form, the pricing page, or any other written agreement with us. You agree to pay all fees due, plus applicable taxes (including Singapore GST where applicable). Fees are non-refundable except as expressly provided in these Terms.

If you pay by invoice, payment is due within thirty (30) days of the invoice date. Late amounts accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower. We may suspend the Service for non-payment after fifteen (15) days' written notice.

We may change our fees on renewal by giving you at least sixty (60) days' notice. Mid-term price changes will not apply to existing committed contracts.

Each party may receive non-public information from the other ("Confidential Information"). Each party will protect the other's Confidential Information using reasonable care, will use it only to perform under these Terms, and will not disclose it except to its personnel and advisors who need to know and are bound by similar obligations. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is independently developed without reference to the disclosing party's information.

We may offer features marked as "beta," "preview," "alpha," or similar ("Beta Features"). Beta Features are provided "as is" for evaluation, may be discontinued at any time, and are excluded from the warranties, service-level commitments, and indemnities in these Terms.

We will perform the Service with reasonable skill and care.

The Service uses generative AI models. Outputs may be inaccurate, incomplete, or unsuitable for a given purpose. You are responsible for reviewing outputs before relying on them, particularly in any high-stakes context.

To the maximum extent permitted by law, except as expressly stated in these Terms, the Service is provided "as is" and we disclaim all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, business opportunity, goodwill, or anticipated savings, regardless of the theory of liability and even if advised of the possibility.

Each party's total aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by you to us under these Terms in the twelve (12) months preceding the event giving rise to the liability.

These limits do not apply to:

1. your payment obligations;
2. either party's indemnification obligations;
3. breach of confidentiality;
4. infringement of the other party's intellectual property rights; or
5. liability that cannot be limited under applicable law.

We will defend you against any third-party claim alleging that the Service, when used in accordance with these Terms, infringes that third party's intellectual property rights, and we will pay damages or settlement amounts finally awarded against you in the claim. This obligation does not apply to claims arising from (i) Customer Content, (ii) your modification of the Service, (iii) your use of the Service in combination with anything not provided by us, or (iv) Beta Features.

If we believe the Service may be subject to such a claim, we may, at our option, modify the Service, obtain a licence, or terminate the affected functionality and refund prepaid fees for the unused term.

You will defend us against any third-party claim arising from (i) Customer Content, (ii) your or your Authorised Users' use of the Service in violation of these Terms or applicable law, or (iii) your products or services that incorporate or are produced using the Service.

In each case, the indemnified party will give prompt notice of the claim, allow the indemnifying party to control the defence and settlement (provided that no settlement imposing any liability or admission on the indemnified party will be made without consent), and provide reasonable cooperation.

These Terms apply for as long as you have an account or an active subscription to the Service. Either party may terminate for material breach if the breach is not cured within thirty (30) days of written notice. We may terminate immediately on notice if your use creates a risk of legal exposure, security harm, or harm to other customers.

On termination:

1. your right to access the Service ends;
2. we will, on request made within thirty (30) days, make Customer Content available to you in a commercially reasonable format;
3. after that period we may delete Customer Content from active systems; backup copies will be deleted in the ordinary course as described in our Privacy Policy;
4. any unpaid fees become immediately due.

Sections that by their nature should survive termination (including those covering intellectual property, confidentiality, indemnification, limitation of liability, and governing law) will survive.

We may update these Terms. We will post the updated version with a new "Last updated" date and, for material changes, give at least thirty (30) days' advance notice by email or in-product. If you continue to use the Service after the change takes effect, you accept the updated Terms. If you do not, your remedy is to stop using the Service and terminate, with a prorated refund of unused prepaid fees.

These Terms are governed by the laws of Singapore, without regard to conflict of laws rules. The parties submit to the exclusive jurisdiction of the courts of Singapore for any dispute arising out of or in connection with these Terms, except that either party may seek interim relief in any court of competent jurisdiction to protect intellectual property or confidential information.

The parties may, by mutual written agreement, refer any dispute to arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Rules then in effect. The seat of arbitration will be Singapore, the language English, and the tribunal will consist of one arbitrator.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Entire agreement. These Terms, together with any order form and our Privacy Policy, are the entire agreement between the parties on this subject and supersede prior discussions.

Order of precedence. If there is a conflict, an executed order form controls over these Terms, which control over the documentation.

Assignment. Neither party may assign these Terms without the other's consent, except that either party may assign to an affiliate or to the surviving entity in a merger, acquisition, or sale of substantially all assets, on notice.

Independent contractors. The parties are independent contractors. Nothing in these Terms creates an agency, partnership, or joint venture.

Severability. If any provision is held unenforceable, the remaining provisions stay in effect and the unenforceable provision will be reformed to the minimum extent necessary.

Waiver. A failure to enforce any provision is not a waiver of that provision.

Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control (excluding payment obligations).

Notices. Legal notices to us must be sent to legal@levainlabs.com with a copy to our registered office at [Registered office address], Singapore. Notices to you may be sent to the email on your account.

No third-party beneficiaries. These Terms do not create rights for any person other than the parties.

Publicity. We may identify you as a customer using your name and logo unless you tell us not to.

Questions about these Terms can be sent to legal@levainlabs.com.

Levain Labs Pte. Ltd.
Singapore